Thursday, November 15, 2012

Security Matters in Casa Desa

Casa Desa is more than four years old now - I know because I got married at about the same time we moved in - and we celebrated another AGM and more milestones. As one of the best managed condominiums in Taman Desa/Seputeh district (ask any property agent in the area) we've manage to run our community prudently and keep it safe. Credit goes to the JMB and Izrin & Tan for really turning things around after the developer's initial bad management.

On the safety aspects, we really only had one bad episode a year ago, where a fellow resident got attacked in a work-related incident. Apparently, he was a victim of jealousy and the assailants got through unnoticed or without due diligence from the guardhouse. It was messy. The ambulance and cops came. We made the national news.

The next day, the residents rallied around as the JMB called for an emergency 'town hall' meeting. There and then, we decided that the best way to start safety was to really police visitors from the guardhouse and put in more stringent controls. Using my own workplace experience, we formed a Security Sub-Committee and drafted Standard Operating Procedures (SOPs) that we felt could be used by the new Security Management firm we hired.

Working amongst us, we fleshed out several key areas of concern and shared our proposal with the JMB. After feedback, we introduced it to the Security firm and its designated supervisor for our condo.

A year later, I can proudly say that Casa Desa can look back and see this as a landmark. We've not only steadily updated our SOPs but the security guards have managed to get residents to comply peacefully 99% of the time. Next to come are the CCTVs that will control security from within, especially around our carparks. Obviously, the best security will always be vigilant residents who care about safety in the community.

1 comment:

Winston said...

Hi,
It's been a very long time that you've posted!
I think that after the installation of the CCTV, the next priority should be the lifts.
I said this because a few weeks ago this year (2013) I was trapped in a jammed lift in block A.
From this experience, I noticed that following:
1. there is no voice communication with the outside world.
The only way to let anyone know there's someone trapped in the lift is by pressing the alarm bell.
Handphones are useless as they cannot communicate with the transmission towers.
I subsequently found out that there's a panel in the guard house which can indicate any malfunction of the lifts.
2. ventilation in the lift was quite bad.
In normal usage, one wouldn't feel the difference.
But when trapped inside a lift the deficency can be telling.
I would like to make the following suggestions:
1. have some sort of voice communication device in the lifts so that those trapped can talk to someone outside and be assured that help is on the way.
2. increase the fan speed of the fans somewhat so that it won't be too stuffy when stuck in one.
3. on the day I was trapped, I noticed that the light and fan were still functioning, so that perhaps it was a mechanical malfunction causing the jam.
Anyway, it would be very useful to have a backup power supply, retrofitted if possible, so that in case of a power failure, the lift can still stop at a proper floor to let the passengers out.
Thank you.
Regards,
Winston
A-12-1